A. Authorisation to Drive

By handing over your vehicle keys you authorise Park and Go to drive your vehicle to and from its parking compounds and the airport terminals in accordance with the agreed service. Accordingly:

1. 1. 1. The Customer agrees to hold Park and Go, its employees, and appointed agents harmless against any events occurring on public roads beyond their reasonable control.
      2. The Company shall not be liable for losses or damages arising from incidents such as collisions with uninsured drivers or windscreen damage caused by flying debris.
      3. The Customer is responsible for ensuring such risks are covered by their own vehicle insurance.

B. Severability

If any term within this contract is deemed unenforceable, the remainder of the agreement shall continue in full effect.

C. Limitation of Liability

Park and Go accepts no responsibility for consequential loss, including but not limited to loss of earnings, enjoyment, or profit. The Company will not be liable for failure to perform its obligations due to circumstances beyond its control, including but not limited to civil disturbances, terrorism, strikes, severe weather, or airport congestion.

D. Insurance Limits

Our drivers are fully insured to operate customer vehicles up to a value of £50,000. Customers with vehicles exceeding this value may still use our service; however, any claim amount beyond £50,000 will not be covered by the Company.

E. Temporary Parking

Due to variable flight and arrival times, Park and Go may temporarily store vehicles in short-stay car parks. While reasonable care will be taken, the Company cannot accept liability for loss or damage caused by third parties while the vehicle is in these locations.

F. Vehicle Security

While Park and Go maintains secure compounds and key safes, vehicles and their contents are left entirely at the owner’s risk. The Company’s liability for loss or damage applies only when negligence or willful misconduct by Park and Go or its employees is proven.

G. Vehicle Inspection

Customers must inspect their vehicles upon collection in the presence of our driver. The Company cannot accept any damage claims once the vehicle has left its custody.

H. Delayed Inspection

If a customer cannot inspect the vehicle before leaving the terminal, they must notify a senior Park and Go representative immediately. Failure to do so may invalidate any later claims.

I. Breakdown Assistance

If the Customer’s vehicle experiences mechanical failure and requires retrieval, the Company reserves the right to charge for recovery and related expenses.

J. Additional Costs

The Company will not accept liability for costs relating to hotel stays, vehicle hire, or similar expenses.

K. Lost Keys

In the event of a lost key due to proven negligence by the Company, Park and Go will cover the cost of replacement up to £200. This does not include locks or other keys attached to the ring.

L. Keys Policy

Customers are required to provide two vehicle keys—one retained by the Customer and one handed to the Company. The Company does not accept liability for faulty or damaged key fobs or accessories.

M. Repair Authorisation

The Company will not authorise repairs or dealership work independently without written agreement.

2. Company Liability

Park and Go takes every precaution to ensure the safety of vehicles and keys under its care. Liability will only apply when damage or loss is proven to have occurred due to Company negligence.

1. 1. Claims must be reported immediately upon vehicle return, before departure from the terminal.
   2. Written confirmation of the damage must be signed by both the driver and the customer.

If liability is accepted, Park and Go reserves the right to select an approved repairer, ensuring work meets professional insurance standards.

3. Company Non-Liability

The Company shall not be held responsible for:

1. 1. Damage caused by natural elements.
   2. Broken wipers, windscreens, or other glass components.
   3. Mechanical, structural, or electrical failures occurring during parking or movement.
   4. Punctured tyres or wheel damage.
   5. Delays due to traffic, weather, or flight disruptions.
   6. Left-hand drive vehicles—drivers are not trained to operate them.
   7. Minor scratches or small blemishes not classified as major damage.
   8. Lost return instructions leading to unauthorised collection.

4. Complaints Procedure

All disputes regarding vehicle condition must be recorded on the driver’s delivery document before the vehicle leaves the terminal. Complaints will not be considered once the vehicle has left Park and Go’s possession.

Written complaints should be addressed to:

• Park and Go – Customer Services
  • United Kingdom
  • Email: customerservices@parkandgo.org.uk

5. Vehicle Security and Contents

Customers must ensure all valuables are removed and that windows and doors are securely closed before handing over the vehicle. The Company will not accept responsibility for loss of personal items left inside.

6. Arrival and Collection

Customers must allow sufficient time to meet drivers at the prearranged location. Drivers will wait up to 15 minutes beyond the scheduled time unless otherwise notified. All Park and Go drivers wear identifiable uniforms and carry company-issued identification.

7. Bookings, Cancellations, and Amendments

1. 1. Bookings made via the Company’s website or authorised agents are confirmed upon email confirmation.
   2. Cancellations made 24 hours or more before the booking time are eligible for a full refund minus a £20 administration fee.
   3. Cancellations or no-shows within 24 hours of arrival will be charged in full.
   4. Extended stays incur a charge of £30 for the first 24 hours and £10 per additional day.
   5. Early returns or late-night collections (after midnight) are subject to an additional fee.

8. Vehicle Condition and Movement

Customers must ensure their vehicles are roadworthy, taxed, and MOT-compliant. Park and Go reserves the right to move vehicles between compounds or secure facilities as necessary.

9. Liens and Ownership

All vehicles are subject to a lien for unpaid charges. The Company reserves the right to retain or sell the vehicle to recover outstanding fees after 28 days’ written notice.

10. Definitions

• • Company refers to Park and Go, United Kingdom.
  • Customer means the individual using the parking service.
  • Vehicle includes any car, van, or motor vehicle received by the Company.
  • Driver refers to an authorised employee or agent of Park and Go.

11. Variation of Terms

No amendment or variation of these Terms and Conditions is valid unless issued in writing and signed by a Director of Park and Go.

Last Updated: October 2025

Park and Go – United Kingdom
Secure, professional, and reliable meet and greet parking services.